FAQ, Delivery & Returns
What’s this sale all about?
We ordered a bit more than we needed after the proper sale last year just in case some of it arrived damaged/suffered miscellaneous mishaps. We are losing access to our storage space and I don’t want to keep it all in my garage so here we are.
Help! I haven’t got my order from last year’s sale yet!
Don’t worry, we only just finished sending these out, so if you are far from the UK they may still be on the way to you. We just need to do this stock clearance quickly because we are losing access to our warehouse space.
If you’d like more info on your order, please email firstname.lastname@example.org.
When will I receive my stuff if I order now?
Digital stuff will come through immediately. Everything else will ship together at the end of the month.
What payment methods do you offer?
You should be able to pay with all major credit or debit cards, as well as exotic things such as Apple Pay and Google Pay. You can also use Paypal, although do note that they charge us a massive fee - so if you're mulling between two options, maybe try the other one first. But if Paypal is easiest, go for it.
What if my order arrives damaged or gets lost?
All orders are well packed but we can't legislate for Postman Pat going on a bender and trampling his mailbag. Just email email@example.com showing what happened and we'll sort it out for you right away.
To set your mind at ease, under 1% of orders in our first sale were reported as damaged or missing. This time we are also offering a tracked shipping option for most international orders so you can watch your package on its merry way across the globe.
Will I have to pay import duties, customs fees etc?
All orders are shipped from the UK, so if you generally have to pay customs on things coming from here, it's possible that you will in this case.
What about Brexit? I'm in the EU and apparently we're not friends anymore?
All orders are shipped from the UK, so if you're in the EU it's possible that you will now have to pay some fees. This is all very new but we are doing everything we can to mitigate this.
We believe most people didn’t have to pay customs fees from our previous sale, but the rules are constantly changing. By the time these ship we might be at war with Sweden.
Help! My question has not been answered!
No sweat, just email firstname.lastname@example.org and we will get right on it.
Who is Heffo?