FAQ, Delivery & Returns
When will I receive my order?
Unfortunately we can’t pre-purchase stock in advance without going bankrupt, so things do take a bit longer, but if you order The Collector’s Edition, individual discs or the Merch Pack they will reach you by Christmas at the very latest. We expect them to get to you much sooner that that, but are wary of putting a definitive earlier date on it just in case.
However, getting the action figures out for then will be much tighter, as the tooling process is very time consuming and outside of our control. We will do everything we can to make the holiday, but can’t promise that for this item at the moment.
If you would like to purchase them as a gift though (they would be an amazing gift!) we will be sorting out a nice holding certificate as a backup.
What about if I order one of the bundles or multiple items together? Will some stuff arrive first and then the figures later?
No. We worked out that if we did this we would lose money on every sale. If you want this you need to place separate orders.
Will you be sending out the Collector’s Editions to the US in two parts though like last time?
No. We are working with a new shipping partner that renders this unnecessary. I still have PTSD from sorting those split parcels out.
What payment methods do you offer?
You should be able to pay with all major credit or debit cards, as well as exotic things such as Apple Pay and Google Pay. You can also use Paypal, although do note that they charge us a massive fee - so if you're mulling between two options, maybe try the other one first. But if Paypal is easiest, go for it.
Why is the store only open for a few weeks?
Producing, organising and shipping physical products is a full time job and our margins are low. We decided to do a second run after our sale in February because we got so excited about the figures, but we fully expect this to be our last sale. We need to get back to making stuff!
Will there be a third movie if things go well?
It is definitely true that if we can show that people are interested in merchandise, it will make difficult conversations with investors much easier, and thus make a third film much more likely. Fingers crossed!
Why is the Collector's Edition 'numbered'? What does that mean?
As well as the signatures, each box will say what number your unique copy is, a real collectable. You could get number 1, you could get number 23, who knows! Fingers crossed number 69 doesn't go to Cube’s mum.
What if my order arrives damaged or gets lost?
All orders are well packed but we can't legislate for Postman Pat going on a bender and trampling his mailbag. Just email firstname.lastname@example.org showing what happened and we'll sort it out for you right away.
To set your mind at ease, under 1% of orders in our first sale were reported as damaged or missing. This time we are also offering a tracked shipping option for most international orders so you can watch your package on its merry way across the globe.
Will I have to pay import duties, customs fees etc?
All orders are shipped from the UK, so if you generally have to pay customs on things coming from here, it's possible that you will in this case. We did however only hear of 1 person being asked to pay a customs fee in our previous sale.
What about Brexit? I'm in the EU and apparently we're not friends anymore?
All orders are shipped from the UK, so if you're in the EU it's possible that you will now have to pay some fees. This is all very new but we are doing everything we can to mitigate this.
We did not hear of anyone having to pay import fees in the EU in our previous sale, however rules are constantly changing. By the time these ship we might be at war with Denmark.
Help! My question has not been answered!
No sweat, just email email@example.com and we will get right on it.
Who is Heffo?